Designing a care-full engagement process
- Step 1: Using either one of the tools already presented in this Unit, or another tool you feel comfortable with, reflect upon your own case and mock a design for a care-full engagement process or for a single event (whichever is most helpful for you at this point in time)
- Step 2: Organise a peer-coaching session. Discuss the doubts you have regarding the design together with a peer from the MOOC, or from one of your other relevant communities of learning and practice, and support each other in improving the design or reflecting together about it. You can access MOOC peers via the blue circle icon in the bottom right hand corner of your screen.
To guide your peer-coaching session, based on our own experience, on the following two pages we have proposed two coaching tools: Troika consulting, and Case Clinic.
As a pre-step to using either of these tools, so as to ensure that you and your fellow participants are able to get the most out it, we recommend that you begin by reviewing this short external article (which includes also a video clip version) on Active Listening. As is explained in the article, the key to active (or deep) listening is that you:
“make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated” (www.mindtools.com)
The five take-away points for practicing active listening set out in detail in the above article by the ‘Mind Tools Content Team’ appear to be well aligned with the care ethics principle of enhancing one’s response-ability as a means for caring-with:
- Pay attention
- Show that you are listening
- Provide feedback
- Defer judgement
- Respond appropriately
